Returns Policy

We want you to be satisfied with your purchase.

Change of Mind Returns

Under UK consumer law, online customers generally have the right to cancel an order within 14 days of receiving their goods.

Returned items must:

• Be unused

• Be in their original packaging

• Be in a resalable condition

Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.

Faulty or Incorrect Goods

If an item is faulty, damaged or supplied incorrectly, please contact us as soon as possible.

We may request photographs or additional information to help process your claim.

Where appropriate, we will offer:

• A repair

• A replacement

• A refund

in accordance with your statutory rights.

Non-Returnable Items

The following items may not be eligible for return unless faulty:

• Made-to-order products

• Cut-to-size products

• Key cutting services

• Customised products

• Special order items

This does not affect your statutory rights.

Refund Policy

Refund Eligibility

Refunds may be issued where:

• Goods are returned within the applicable return period

• Goods are faulty

• Goods have been supplied incorrectly

• Orders are cancelled in accordance with UK consumer law

Refund Method

Approved refunds will be made using the original payment method where possible.

Refund Times

Once approved, refunds are typically processed within 5–10 working days.

Bank processing times may vary.

Services

Refunds for services such as key cutting may not be available once the service has been completed, unless the service was provided incorrectly or does not meet reasonable standards.

Statutory Rights

Nothing in this policy affects your legal rights under UK consumer protection legislation.