Delivery Information

We aim to dispatch and deliver orders as quickly as possible.

Local Delivery

We offer local delivery within selected Dundee and surrounding areas. Delivery times may vary depending on location, order size and stock availability.

Where possible, local deliveries are completed within 1–3 working days.

National Delivery

Orders sent outside our local delivery area are dispatched using trusted courier services.

Estimated delivery times are typically:

• Standard Delivery: 2–5 working days

• Large or specialist items: 3–10 working days

Delivery estimates are provided as guidance only and are not guaranteed.

Click & Collect

Customers may place orders online and collect them from our store:

269 Clepington Road, Dundee, DD3 7UE

You will receive confirmation when your order is ready for collection.

Please do not travel to the store until you have received confirmation.

Delivery Restrictions

Certain products may be subject to delivery restrictions due to size, weight or courier regulations.

If a delivery issue arises, we will contact you to discuss alternative arrangements.

Missing or Damaged Deliveries

Please inspect your order as soon as possible after receipt.

Any missing, damaged or incorrect items should be reported within 48 hours of delivery.

For assistance, please contact us using the details on our Contact Us page.

 

Shipping Policy

Dispatch Times

Most orders are dispatched within 1–2 working days.

During busy periods, dispatch times may be longer.

Delivery Partners

We use trusted delivery providers and local delivery services where appropriate.

Delivery Charges

Delivery costs are calculated during checkout and may vary depending on:

• Location

• Order size

• Product type

• Delivery method selected

Failed Deliveries

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection.

Additional delivery charges may apply where incorrect delivery information has been provided.

Delays

While we aim to meet all estimated delivery times, delays caused by couriers, weather conditions or circumstances beyond our control may occasionally occur.